The agreement between Norö and the businesses we build and manage websites for.
These Terms & Conditions ("Terms") govern the use of Norö's website design, hosting and related services (the "Services") and form a binding agreement between Norö ("Norö," "we," "us," or "our") and the business engaging us (the "Client," "you," or "your"). By signing a proposal, submitting a deposit, or using the Services, you agree to be bound by these Terms.
By engaging Norö for a free website audit, signing up for a subscription plan, or otherwise using our Services, you confirm that you have read, understood and agree to these Terms, as well as our Privacy Policy. If you do not agree, please do not use the Services. These Terms apply to the primary contact who signs up on behalf of the business, and that individual represents that they have authority to bind the business to this agreement.
Norö designs, builds, hosts and maintains premium websites for businesses of every size on a recurring monthly subscription basis. Depending on the plan selected, Services may include: custom website design, copywriting support, technical and local search engine optimization (SEO), Google Business Profile optimization, hosting and security, ongoing support and maintenance, scheduled quarterly improvements, a limited number of monthly change requests, and an optional AI intake chatbot add-on. Specific inclusions, limits and pricing for each plan are described on our Services page and in your individual proposal or order form, which forms part of this agreement.
Our Services are intended for owners and duly authorized employees or representatives of small and mid-sized businesses. By engaging Norö, you represent that you are legally authorized to act on behalf of the business you're signing up, and that all information you provide to us — including business name, registration details, and the names and titles of your team — is accurate and current.
Norö offers a complimentary website audit and homepage mockup, delivered within approximately three business days of submission, with no obligation to purchase any Service. The audit and mockup are provided "as-is" for evaluation purposes and do not constitute a binding proposal, quote, or guarantee of the final delivered product. Requesting an audit does not create a client relationship or any payment obligation.
Following sign-up, you will be asked to provide the content required to build your site — including team bios, service or product descriptions, logos, photography, testimonials and any other brand assets. You are solely responsible for the accuracy of this content and for confirming that you own or otherwise have the necessary rights and permissions to use any text, images or trademarks you supply to us. Delays in providing complete and accurate content are the leading cause of delayed launches and are outside of Norö's control.
Services are billed on a recurring monthly basis, beginning on the date your plan is activated, in the plan and price agreed at sign-up. Fees are billed in advance and are due on the same calendar day each month unless otherwise stated in your order form. We accept payment by the methods made available at checkout or invoicing. All fees are exclusive of applicable taxes unless stated otherwise.
We may adjust plan pricing from time to time. If we do, we will provide at least 30 days' advance written notice before the new price takes effect on your next billing cycle; continued use of the Services after that date constitutes acceptance of the new pricing.
Each plan includes a set number of monthly change requests (text edits, image swaps, minor layout adjustments and similar updates) as described on the Services page. Unused change requests do not roll over to the following month. Requests that amount to a substantial redesign, new page build, or custom development outside the ordinary scope of your plan may be quoted and billed separately. Rush requests (delivered outside our standard turnaround) may incur an additional fee.
We target an initial launch within 10–15 business days of onboarding being completed. This timeline is an estimate, not a guaranteed delivery date, and depends on the timely delivery of complete content and feedback from you. Delays caused by late content, slow review cycles, or scope changes requested by the Client will extend the estimated timeline accordingly.
Norö retains all ownership rights in its proprietary design system, templates, underlying code framework, and any pre-existing tools, components or methodologies used to build your website ("Norö IP"). You retain full ownership of your business's brand assets, trademarks, team bios, testimonials, case studies and other content you supply ("Client Content").
While your subscription is active, we grant you a non-exclusive, non-transferable license to use the finished website incorporating the Norö IP for your business's own purposes. If you cancel your subscription, this license ends; the live site is taken down per Section 16, and any request to retain, export, or independently host a copy of the site's design and code is subject to a separate buyout fee and written agreement, since the design and underlying framework remain Norö's property.
Enterprise-grade hosting, SSL and standard security measures are included for the duration of an active subscription. We use commercially reasonable efforts to maintain high availability but do not guarantee uninterrupted, error-free, or 100% uptime service, and we are not liable for outages caused by third-party hosting or infrastructure providers, denial-of-service attacks, or events outside our reasonable control.
Unless expressly agreed otherwise in writing, domain name registration remains the Client's own responsibility and property; Norö may assist with technical configuration (such as DNS records) but does not take ownership of your domain.
Websites built by Norö may include an optional AI-powered chat assistant (including the "Ania" assistant on this demonstration site, and any AI intake chatbot add-on made available to Clients). These tools generate automated responses based on pre-configured information and general-purpose language models, and are provided for informational and lead-capture convenience only.
AI-generated responses may be incomplete, out of date, or inaccurate, and must never be relied upon as professional, financial, medical, or legal advice, or as a substitute for direct consultation with your business or the appropriate licensed professional. Neither Norö nor any Client deploying an AI chatbot on their site should represent its output as professional advice, and appropriate disclaimers should be displayed to end users of any such tool.
Our Services may integrate or link to third-party tools, including scheduling and calendar platforms, form and email delivery providers, analytics services, domain registrars and payment processors. Your use of those third-party services is governed by their own terms and privacy policies, and Norö is not responsible for their availability, accuracy, or acts or omissions.
You agree not to use your Norö-built website to publish content that is unlawful, defamatory, infringing, or misleading, and to ensure that all advertising claims, testimonials, and results you publish comply with applicable consumer-protection, advertising and industry-specific regulations in every jurisdiction where you operate or advertise. You are solely responsible for legal and regulatory compliance of your website's content; Norö reviews content for design and technical purposes only, and this review does not constitute legal or compliance advice.
Each party agrees to keep confidential any non-public business, technical, or client information disclosed by the other party in connection with these Services, and to use it solely to perform under this agreement. This obligation survives termination of the Services.
If a payment fails or is not received within 7 days of its due date, we may suspend access to your website, its hosting, and related Services until the outstanding balance is paid. Repeated or extended non-payment (30 days or more) may result in termination of the agreement under Section 16 and removal of the site from our hosting infrastructure. A reactivation fee may apply to restore a suspended site.
Either party may cancel this agreement at any time by providing 30 days' written notice (email is sufficient). Monthly fees already paid are non-refundable except where required by law, and you remain responsible for fees accrued through the end of your notice period.
Upon cancellation or termination:
The Services are provided "as is" and "as available." Norö does not guarantee specific business outcomes, including but not limited to search engine rankings, lead volume, conversion rates, or revenue, as these depend on many factors outside our control. Except as expressly stated in these Terms, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
To the maximum extent permitted by law, Norö's total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you in the three (3) months preceding the event giving rise to the claim. In no event shall Norö be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business, even if advised of the possibility of such damages.
You agree to indemnify and hold Norö harmless from any claims, damages, liabilities and reasonable expenses (including legal fees) arising from: (a) Client Content you provide to us, including any claim that it infringes a third party's rights; (b) your use of the Services in violation of these Terms or applicable law; or (c) your business's own obligations to its customers.
Neither party will be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, internet or utility outages, acts of government, labor disputes, or other similar events.
These Terms are governed by the laws designated in your signed order form or proposal, without regard to conflict-of-laws principles. The parties will first attempt to resolve any dispute informally through good-faith negotiation before pursuing formal proceedings in the courts or forum designated in that order form.
We may update these Terms from time to time to reflect changes to our Services or for legal or operational reasons. We will post the revised Terms on this page with an updated "Last updated" date, and for material changes we will make reasonable efforts to notify active clients by email. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
These Terms, together with your signed proposal or order form, constitute the entire agreement between you and Norö regarding the Services and supersede any prior agreements. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Norö's failure to enforce any right or provision will not be considered a waiver of that right. You may not assign this agreement without our prior written consent; we may assign it in connection with a merger, acquisition, or sale of assets.
Questions about these Terms can be directed to us using the details below.
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